When you first forward an email to us (without signing up first), we'll send you a link to complete sign up in the welcome email. The link has a secure token in it and it will expire two weeks later. if you wish to get a new token, go to sign in and try to sign in with the email you forwarded from and follow instructions. The link will allow to set your password.
No. We only save your email address which serves as your ID on our system and enables you to Sign In and to forward your email confirmations from your registered email address. We do not share your email address with anyone. We only send you emails related to your activity such as RateAlerts™, etc. From time to time, we will also send you emails announcing new features and updates of our site. We do not collect any personal details or payment/credit card info from your confirmation email, only the relevant information to your request presented to you in your dashboard.
You have 3 ways to create tracking requests in the system:
We act on your behalf for requests you made either by forwarding confirmation emails or by adding requests on our website. We check the hotel prices from time to time for the specific hotels and dates you requested. When price drops below your target request we notify you by email.
We are not affiliated with any of the hotel groups nor we get any fees/benefits/commissions from them. We are a completely independent service provider thriving to get you the best direct rate at these hotel groups.
Based on our past and continuous rate tracking, we estimate that the success rate for a specific booked hotel is 30%-50%, and it goes up to 75% using BrandSearch™.
Log in to your account and go to www.hotelratepro.com/account. Click on "Cancel account". A pop-up will ask you to confirm before deleting. Important! once you confirm, you will no longer have access to any of your requests.
Yes. Sign up with the email address where you receive your hotel confirmation emails. Because you must forward confirmations from the email address you signed up with. However, you can do an intermediate forward between your email addresses, then forward to our system from the email address you signed up with.
Check your Spam/Junk folder. Some email providers direct emails similar to our verification email to your Spam Add [email protected] to your email contact address book If you still can't find it go to www.hotelratepro.com/verify-email to resend your verification email If the problem persists please send us an email to [email protected]
Splitty travel is a unique on-line travel agency that offers a deep discounted hotel rates. The catch is that they might split your reservations into several ones and you may lose loyalty member benefits . We present their price (if available) and a link to book with them. As their affiliate we do get commissions from booking done with them. However, we always provide a direct link to book directly with the hotel group, so you always have the direct option with full benefits.
You can contact the support team via [email protected] Any questions/feedback are welcome.