No. We only save your email address which serves as your ID on our system and enables you to Sign In and to forward your email confirmations from your registered email address. We do not share your email address with anyone. We only send you emails related to your activity such as RateAlerts™, etc. From time to time, we will also send you emails announcing new features and updates of our site. We do not collect any personal details or payment/credit card info from your confirmation email, only the relevant information to your request presented to you in your dashboard.
We are not affiliated with any of the hotel groups nor we get any fees/benefits/commissions from them. We are a completely independent service provider thriving to get you the best direct rate at these hotel groups.
Based on our past and continuous rate tracking, we estimate that the success rate for a specific booked hotel is 30%-50%, and it goes up to 75% using BrandSearch™.
Log in to your account and go to www.hotelratepro.com/account. Click on "Cancel account". A pop-up will ask you to confirm before deleting. Important! once you confirm, you will no longer have access to any of your requests.
Yes. Sign up with the email address where you receive your hotel confirmation emails. Because you must forward confirmations from the email address you signed up with. However, you can do an intermediate forward between your email addresses, then forward to our system from the email address you signed up with.
Check your Spam/Junk folder. Some email providers direct emails similar to our verification email to your Spam Add [email protected] to your email contact address book If you still can't find it go to www.hotelratepro.com/verify-email to resend your verification email If the problem persists please send us an email to [email protected]
You can contact the support team via [email protected] Any questions/feedback are welcome.